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About the CGCM
Centre for Public Services Management (CPSM)The Centre for Public Services Management was founded in 1992, it built on the extensive involvement of London South Bank University's Business School in the higher education of managers across a wide spectrum of public and voluntary organisations. Its primary areas of research interest are the concerns of managers working in and for the delivery of personal public services and the public policy/public management structures and mechanisms for delivering those services and for securing change. It aimed to conduct and disseminate research in the field of public and voluntary services management, with particular emphasis upon human services. It focused on studies which are timely for the practising manager.
The Masters of Public Service Management became a long standing and well respected standing part time Masters degree in the Business faculty. It was only superseded by the new Masters in Public Administration in 2004.
The Centre for Charity and Trust Research (CTTR)Despite having an income greater than the agriculture industry, the charity sector is often little understood. The first Masters course only began in 1992 at London South Bank University .
To support their teaching within a research literature the charity course staff founded the Centre for Charity and Trust Research (CCTR) in 1995. External funding from accountancy firms and financial institutions enabled a number of research projects to be undertaken, which has established the CCTR as a national Centre for charity research and teaching. External funded research projects have included projects for the Office for National Statistics as part of a consortium mapping the income and expenditure of the sector with Aston and Kent Universities and the National Voluntary Organisations Councils. Other funded research projects have included the first survey to establish the extent and composition of the sales of goods and services by charities and for the Chartered Institute of Management Accountants Research Foundation a study of the information needs of charity trustees.
In 1998 support from accountants Kingston Smith saw the appointment of a senior research fellow (Stephen Lee) and the CCTR extending its teaching and research base from a focus on accounting and financial management to the raising of funds and marketing by charities. The CCTR now supports two masters' degrees respectively in Charity Accounting and Financial Management and Charity Marketing and Fundraising. The CCTR has also developed in association with the Institute of Chartered Secretaries and Administrators a Certificate in Charity Management and ran short courses. Charity course teaching drew upon the expertise across the entire business schools utilising the skills of staff in seven of the nine Business School's divisions. Within the business school the CCTR worked closely with the Centre for Public Services Management jointly on funded research projects.
A feature of the CCTR was the involvement of external leading practitioners and forging relationships with commercial organisations, which provide services to the sector. These included accountancy firms: Arthur Andersen/Binder Hamlyn, BDO Stoy Hayward, Howarth Clarke Whitehill, McIntyre, Frazer Russell, Kingston Smith and Levy Gee. City Financial Institutions Lazards, Flemings, Philips and Dew, Chiswell Associates and Fitch the ratings agency. Bank involvement included Barclays, Allied Irish Bank and Unity Bank. Active involvement with the 'trade bodies' of the sector was very close notably with the Charity Finance Director's Group and the Institute of Charity Fundraising Management. In 1997 the CCTR hosted the NCVO research conference on the voluntary sector.
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