Frequently Asked Questions

Frequently Asked Questions, or FAQs... are questions written by you, and answered by us. If you don't find the answer you are looking for, send us your query and we will endeavour to respond within 24 hours.

Your questions:
Alumni & Association members
  1. How do I print?
Antivirus
  1. Do you have free antivirus software available?
Blackboard
  1. How do I save/print a document from Blackboard?
  2. I can't get access to Blackboard!
  3. I'm enrolled on the wrong modules!
Email
  1. How big can my mailbox be?
  2. How to reduce your Mailbox size
  3. I can't get access to my LSBU email
Halls Internet
  1. How do I set up my computer for use with the halls internet connection?
  2. I have had a connection but it has gone, (others can connect).
  3. I have had a connection but it has gone, (others cannot connect).
Microsoft Excel 2003
  1. How do I change column size/width?
  2. How do I create a flowchart?
  3. How do I insert charts or data into other applications?
  4. How do I insert columns in excel?
  5. How do I produce a chart in Excel?
  6. How do I set a print area?
  7. How do I show/hide gridlines?
  8. How do I sort data?
Microsoft Excel 2007
  1. How do I change column size/width?
  2. How do I create a flowchart?
  3. How do I insert charts or data into other applications?
  4. How do I insert columns in Excel?
  5. How do I produce a chart in Excel?
  6. How do I set a print area?
  7. How do I show/hide gridlines?
  8. How do I sort data?
Microsoft Office 2003
  1. Does the university provide free or discounted copies of Microsoft products?
  2. How can I correct problems in Word with formatting?
  3. How do I format the page for printing in Excel?
  4. How do I link two documents in different office programmes?
  5. How do I save in a different format?
Microsoft Office 2007
  1. Does the university provide free or discounted copies of Microsoft products?
  2. How do I format the page for printing?
  3. How do I link two documents in different office programmes?
  4. How do I save in a different format?
  5. How do I set up headers and footers for submissions?
Microsoft Powerpoint 2003
  1. How do I force coloured backgrounds on printed slides?
  2. How do I print handouts?
Microsoft Powerpoint 2007
  1. How do I add notes?
  2. How do I force coloured backgrounds on printed slides?
  3. How do I print handouts?
Microsoft Word 2003
  1. How do I add bullets?
  2. How do I change margins?
  3. How do I change Views?
  4. How do I double space?
  5. How do I format a document for submission?
  6. How do I hide/show white space?
  7. How do I insert a page break?
  8. How do I insert a table?
  9. How do I insert/format page numbers?
  10. How do I open/repair documents?
  11. How do I put in footnotes/endnotes/citations?
  12. How do I run a spell-check?
  13. How do I set up a custom headers and footers for submissions?
  14. How do I set up headers and footers for submissions?
Microsoft Word 2007
  1. How can I correct problems in Word with formatting?
  2. How do I add bullets?
  3. How do I change margins?
  4. How do I change Views?
  5. How do I double space?
  6. How do I format Header and Footer in a document for submission?
  7. How do I hide/show white space?
  8. How do I insert a page break?
  9. How do I insert a table?
  10. How do I insert/format page numbers?
  11. How do I produce a bibliography?
  12. How do I put in footnotes/endnotes/citations?
  13. How do I run a spell-check?
  14. How do I set up headers and footers for submissions?
Outlook.com
  1. Can I check my email using my mobile phones?
  2. How long are items in deleted and junk email folders?
  3. I'm not using Internet Explorer 7 or Internet Explorer 8. Will that affect the services available to me?
  4. Is there anywhere else I can get information on the service?
  5. What is the email message size limit?
  6. Will current Students be able to use Outlook.com?
  7. Are any other Universities using this service?
  8. What will my Outlook.com email address be?
  9. I have another question - can I ask someone?
Passwords
  1. I am doing password self-issue, and it says Java Script is not enabled!
  2. I cannot complete the self-service procedure.
  3. I've forgotten the answer to my security question.
Printing
  1. How do I print in a different size?
  2. How do I print?
  3. How do I put credit on my card?
  4. I am a current student with a day pass, and I need to print.
  5. I have swiped my card but the job is not appearing onscreen.
  6. I sent my document to print, but when I swipe my card it is still there!
  7. I sent the document to print and I'm still waiting!
  8. My card does not swipe at all!
  9. The machine has not credited my card!
  10. Whenever I click Print, the computer asks me to Save As...
Profiles
  1. I am getting the message Your account has been locked out. Please contact an administrator
  2. I have exceeded my 100mb limit
  3. I have exceeded my 100mb limit and can no longer log in.
  4. I keep getting a message saying I am being logged on with a temporary profile!
  5. My profile had exceeded its limit. I have deleted all my files, and I still get the same message. The account size has not changed!
Scanning
  1. How do I scan a picture?
  2. I've scanned my picture. Why can't I email it/upload it?
  3. Where do I apply for my Student oyster card?
  4. Where are the scanners?
The Learning Resources Centre
  1. Do you have a guide for new students?
  2. Do you have any free software available?
  3. What are the LRC opening hours?
  4. Where do I make a complaint/query/suggestion?
Windows 7
  1. How to display hidden files and folders in Windows 7
Wireless
  1. How do I set up wireless on my laptop?
  2. Where is wireless available?
Our answers
Alumni & Association members
  1. How do I print?
    Alumni & Association members do not get a personal account.

    In order to print, you will need to purchase a Photocopy FlexiCard and credit it. Both these machines are located on the ground floor of the LRC, to the right of the lifts.

    You can only print black and white A4 at present. The standalone printers are located at the back of 1 South and 2 South.

    They are labelled in yellow and have a printer beside them.

    How to print using the flexi card

    If you are not logged in, you will need to log in using the following credentials:

    1. Username: visitor
    2. Password: visitor
    3. Log on to: LRC-XXXXXXXXXX(this computer)
    While the machine is logging in, insert the Photocopy flexicard into the reading unit: this will display the current balance. When the card is inserted, simply send the document to print and the card will be charged.

    The Top Bin Full error on the printer just means there is no FlexiCard inserted. Any other errors with this printer should be reported to the LRC help desk.

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Antivirus
  1. Do you have free antivirus software available?
    Students are eligible for free McAfee Antivirus software, which is available at the LRC Help desk.

    Please note we cannot assist in its installation.

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Blackboard
  1. How do I save/print a document from Blackboard?
    To save/print a document from Blackboard:

    1) Right click on the link and click Save Target As

    2) Save the file to the I:/ drive or USB

    The document can now be opened in its original format and printed.

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  2. I can't get access to Blackboard!
    Your password has probably expired. Please follow the following procedure:

    1) Go to www.lsbu.ac.uk/selfservice;

    2) Click on Existing student passwords for Windows and E-Mail;

    3) Follow the onscreen instructions.


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  3. I'm enrolled on the wrong modules!
    You will need to speak to your school office, who administer Blackboard's content.
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Email
  1. How big can my mailbox be?
    In order to optimise the performance of the London South Bank University Email System, all LSBU students have quotas applied to their mailboxes, to deter them from storing unnecessary mail and other Outlook items. You will receive automatic messages if your mailbox goes over quota. If you do not delete items you will eventually be unable to send, or even receive messages. You will receive a warning at 250mb, will be unable to send emails at 350mb and will not receive emails at 450mb. Using OWA [Outlook Web Access]to look at the size of your mailbox and email folders :- To check inbox size: 1.Select Options which is displayed in the Navigation Pane on the left of the screen 2.Click on the Display Mailbox Size button to display the Mailbox Size dialog box 3.View the statistics
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  2. How to reduce your Mailbox size
    There are four main ways to reduce your mailbox size 1.Delete unwanted emails in your inbox or other folders that you have created. If an email is no longer required, delete it. Select the emails to be deleted (TIP - use CTRL while clicking to select multiple emails that are not next to each other or click on the first, hold down the SHIFT key and click on the last message to select several emails that are all next to each other) 2.Empty the Junk email folder. Right click on the folder and choose "Empty Deleted Items Folder" 3.Empty the Deleted Items folder Right click on the folder and choose "Empty Deleted Items Fodler" 4.If an email has an attachment, save the attachment if you need to keep and delete the original email and attachment. Save an attachment by right clicking and choosing SAVE AS and save to an appropriate directory on your I drive. Recognising large files There a couple of things you can do to see which files are taking the most space. Switch off the reading pane so that you can see email sizes 1.Choose View>reading>Pane>Off 2.The email sizes should now be visible 3.If size it not one of the fields shown, you can right click on the grey field bar. Choose Customize Current View and choose Fields. You can then make the size field visible. Sort emails with the largest at the top 1.Click on the size Field header (see 3 in the picture on below) to sort by size. It will toggle between the largest and the smallest at the top.
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  3. I can't get access to my LSBU email
    Your password has probably expired. Please follow the following procedure:

    1)Go to www.lsbu.ac.uk/ict/selfservice;

    2) Click on Existing student passwords for Windows and Email;

    3) Follow the instructions onscreen.


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Halls Internet
  1. How do I set up my computer for use with the halls internet connection?
    You can obtain full instructions on setting up and troubleshooting your halls internet connection here.
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  2. I have had a connection but it has gone, (others can connect).
    Have you changed halls?

    You must go through the setup procedure again if you move to different halls of residence. A student can only register a device in different locations five times before being locked out.

    If not, please consult the rest of this FAQ for more things to try.

    You can obtain full instructions on setting up and troubleshooting your halls internet connection here.

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  3. I have had a connection but it has gone, (others cannot connect).
    It is possible there is a network fault, in which case you should contact the help desk.

    However, it is more likely that your machine is experiencing difficulties, as most network maintenance is announced beforehand.

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Microsoft Excel 2003
  1. How do I change column size/width?
    1) Click to the right-hand side of the column heading that you need to change.

    2) Using the mouse, drag to increase or decrease column width.

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  2. How do I create a flowchart?
    Flowcharts can be used to show the stages of a process.

    1) Ensure that the drawing toolbar is showing just above the status bar. If it isn't, go to the View menu, select Toolbars and ensure Drawing has a tick next to it.

    2) On the Drawing toolbar, click on AutoShapes and select Flowchart, and then click the shape you want.

    3) Click where you want to draw the flowchart shape.

    4) If you want more shapes of the same size press CTRL + D to duplicate the shape and then move the shape.

    5) To add connectors select AutoShapes and select Connectors and then click between the shapes you want to connect.

    6) To add text right click on the shape and select Add Text.

    7) To change the line style or add colour right click on the shape and select Format Autoshape.

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  3. How do I insert charts or data into other applications?
    1) Click on the chart to select it;

    2) Select the Edit menu and click on Copy;

    3) Insert the cursor into the other application and select the Edit menu and click on Paste

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  4. How do I insert columns in excel?
    When you insert columns in Excel they are inserted to the left of the column selected.

    1) Select the column to the right of where you want the new column to go and right click. For example, to insert a new column to the right of column A, click a cell in column B.

    2) Select Insert from the menu

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  5. How do I produce a chart in Excel?
    There are different types of charts and the data should be arranged in a particular format depending on the type of chart.

    For a column, bar, line, area, surface or radar chart, you should arrange the data in columns or rows. For a pie or doughnut chart with only one series of data, you should arrange the data in one column or row only.

    1) On the worksheet, arrange the data that you want to plot in a chart.

    2) Select the cells that contain the data that you want to use for the chart;

    3) Click Chart Wizard on the toolbar, or select the Chart menu and click on Insert;

    4) Follow the instructions in the Chart Wizard.


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  6. How do I set a print area?
    1) Select the range of cells you want to print;

    2) Select the File menu and click on Print Area then select Set Print Area;

    3) To remove select File menu and click on Print Area then select Clear Print Area.

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  7. How do I show/hide gridlines?
    1) Click on Tools menu and select Options;

    2) Under the view Tab tick Gridlines to show gridlines. Untick the box to hide gridlines.

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  8. How do I sort data?
    1) Click a cell in the column you would like to sort by;

    2) Click Sort Ascending or Sort Descending button on the standard toolbar.

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Microsoft Excel 2007
  1. How do I change column size/width?
    1) Click to the right-hand side of the column heading that you need to change.

    2) Using the mouse, drag to increase or decrease column width.

    [Back to top]
  2. How do I create a flowchart?
    Flowcharts can be used to show the stages of a process.

    1) Click on Insert tab, in the Illustrations group, click on Shapes and select Flowchart.

    2) Click where you want to draw the flowchart shape.

    3) If you want more shapes of the same size press CTRL + D to duplicate the shape and then move the shape.

    4) To add text right click on the shape and select Edit Text.

    5) To change the line style or add colour right click on the shape and choose options from the Toolbar.

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  3. How do I insert charts or data into other applications?
    1) Click on the chart to select it;

    2) On the Home tab, in the Editing group select Copy;

    3) Insert the cursor into the other application and select the Edit menu and click on Paste.

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  4. How do I insert columns in Excel?
    1) Select the column to the right of where you want the new column to go and right click and select Insert. For example, to insert a new column to the right of column A, select column B.

    2) Also you can go to the Home tab and in the Cells group, click on Insert Sheet Columns.

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  5. How do I produce a chart in Excel?
    There are different types of charts and the data should be arranged in a particular format depending on the type of chart.

    For a column, bar, line, area, surface or radar chart, you should arrange the data in columns or rows. For a pie or doughnut chart with only one series of data, you should arrange the data in one column or row only.

    1) On the worksheet, arrange the data that you want to plot in a chart.

    2) Select the cells that contain the data that you want to use for the chart.

    3) Click the Insert tab and go to the Charts group.

    4) Select the type of chart you want and this will give you more chart options.

    5) And select a chart.

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  6. How do I set a print area?
    1) Select the range of cells you want to print

    2) Click the Page Layout tab and under Print Area select Set Print Area.

    3) To remove click on Print Area then select Clear Print Area.

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  7. How do I show/hide gridlines?
    1) Click on the View tab

    2) Under the Show/Hide group, tick Gridlines to show gridlines. Untick the box to hide gridlines.

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  8. How do I sort data?
    1) Click a cell in the column you would like to sort by

    2) On the Home tab, in the Editing group, click Sort & Filter

    3) Use the drop down menu to select required options

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Microsoft Office 2003
  1. Does the university provide free or discounted copies of Microsoft products?
    The Learning Resources Centre provides free MacAfee Antivirus software for all students.

    The Business School has an arrangement with Microsoft, which provides free copies of its products for research and educational purposes.

    For all other students, discounted software is available from Viglen or directly from Microsoft.

    [Back to top]
  2. How can I correct problems in Word with formatting?
    One of the easiest ways to correct problems with formatting from Word is to remove the formatting. When you do this the formatting is stripped' from the document and you are left with the text.

    1) Click on the Edit menu and then on Select All to highlight the entire document;

    2) Click on the Edit menu and select Cut;

    3) Open a notepad file;

    4) Click on the Edit menu and select Paste. You will see that all the formatting has been removed;

    5) Select the text in Notepad, then click on the Edit menu and select Copy;

    6) Position the cursor in the Word document and paste the unformatted text back into the word document by clicking on the Edit menu and select Paste

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  3. How do I format the page for printing in Excel?
    1) Select the File menu and click on Page Setup;

    2) Under the Sheet tab select Print area and choose the range of cells to print.

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  4. How do I link two documents in different office programmes?
    You might have information in different programmes that you want to link together such as a PowerPoint slide presentation and a Word document. In Access, you must be in either, form or report design view. In both cases, a label is created. When you use this command, Access can be the source document but not the target document.

    1) Make sure the target document is saved;

    2) Open the target document, select the specific location that you want to link to, and copy the document by selecting Click on the Edit menu and select Copy

    3) Open the source document in the other Office program.

    4) Position the insertion point where you want to add the link.

    5) Select Click on the Edit menu and select Paste as Hyperlink.

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  5. How do I save in a different format?
    As files may need to be opened on computers with different programmes it is useful to be able to save files in a different format;

    1) Select the File menu and click on Save As;

    2) Under Save As Type select format to save in e.g. Works 7.0

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Microsoft Office 2007
  1. Does the university provide free or discounted copies of Microsoft products?
    The Learning Resources Centre provides free MacAfee Antivirus software for all students.

    The Business School has an arrangement with Microsoft, which provides free copies of its products for research and educational purposes.

    For all other students, discounted software is available from Viglen or directly from Microsoft.

    [Back to top]
  2. How do I format the page for printing?
    1) Select the Page Layout tab and click on Page Setup

    2) Click on Orientation to change from Portrait to Landscape.

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  3. How do I link two documents in different office programmes?
    You might have information in different programmes that you want to link together such as a PowerPoint slide presentation and a word document.

    1) Make sure the target document is saved;

    2) Open the target document, select the specific location that you want to link to, and copy the document by selecting the Home tab and under Clipboard select Copy;

    3) Open the source document in the other Office program;

    4) Position the insertion point where you want to add the link;

    5) Select the Home tab and under Clipboard and select Edit menu and select Paste as Hyperlink.

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  4. How do I save in a different format?
    To make sure that files can be opened on computers with different programmes it is possible to save files in a different format.

    1) Click the Office Button and select Save As

    2) Then select format you want to save in e.g. Works 7.0

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  5. How do I set up headers and footers for submissions?
    On the Insert menu, in the Text group select Header and Footer. Customise under the Design tab
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Microsoft Powerpoint 2003
  1. How do I force coloured backgrounds on printed slides?
    1) Click on the File menu, select Print;

    2) Under the Color/greyscale: drop down menu select Color;

    3) Click on OK

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  2. How do I print handouts?
    1) Click on the File menu, select Print.

    2) Under the Print What drop down menu select Handouts.

    3) Click on OK

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Microsoft Powerpoint 2007
  1. How do I add notes?
    1) Click and type your notes in the notes pane. The notes pane is below the slide and says Click to add notes;

    2) To navigate between slides, click the slide thumbnails on the Slides tab or click the icons on the Outline tab.

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  2. How do I force coloured backgrounds on printed slides?
    1) Click on the Office button menu, select Print.

    2) Under the Color/greyscale: drop down menu select Color.

    3) Click on OK

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  3. How do I print handouts?
    1) Click on the Office button menu and select Print;

    2) Under the Print What drop down menu select Handouts;

    3) In the Handout section select how many slides you want to print per page.

    4) Click OK.


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Microsoft Word 2003
  1. How do I add bullets?
    It is often important to draw attention to certain parts of your document, or simply vary the layout of your work. Using lists and/or bullet points can enhance the layout of your work.

    1) Highlight the text.

    2) Click on the Format menu and then select Bullets and Numbering.

    3) Choose the option required and then click on the OK button when completed.

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  2. How do I change margins?
    1) Click on the File menu, select Page Setup and click on the Margins tab.

    2) Select the options you want.

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  3. How do I change Views?
    1) Click on the View menu;

    2) Select the view required e.g. Print Layout.

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  4. How do I double space?
    1) Select the Edit menu and click on Select All to highlight the entire document.

    2) Select the Format menu and click on Paragraph.

    3) Ensure the Indents and Spacing Tab is displayed. Then choose the Line spacing drop-down menu and select Double.

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  5. How do I format a document for submission?
    1) Click on the View menu and select Header and Footer.

    2) Click on Custom Header section, insert the chapter name and click on OK

    3) Click on Custom Footer section, insert your name and click on OK

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  6. How do I hide/show white space?
    In Print Layout view, place the mouse at the bottom of a page and click on the Show White Space or Hide White Space button.
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  7. How do I insert a page break?
    1) Place cursor where you want to end the page.

    2) Click on the Insert menu and select Break.

    3) Select Page break

    4) Click on the OK button.

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  8. How do I insert a table?
    1) Click on the Table menu and select Insert. Click on Table;

    2) Select the number of columns and rows and click on OK.

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  9. How do I insert/format page numbers?
    To insert page numbers into a document:

    1) Click on the Insert menu and select Page Numbers

    2) Choose the format required and click on OK

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  10. How do I open/repair documents?
    If a document is corrupted, it may be repairable by Microsoft Word.

    1) Load Microsoft Word;

    2) Click on File -> Open;

    3) Select the corrupted file, and click the black drop-down arrow beside the Open button;

    4) Select Open and Repair

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  11. How do I put in footnotes/endnotes/citations?
    Footnotes explain, comment on, or provide references for text in a document. A footnote consists of two linked parts, the note reference mark and the corresponding note text. 1) Move the mouse to the part of the sentence you wish the footnote to be placed.

    2) Then click on the Insert menu and then select Reference then Footnote.

    3) Then click on the OK button.

    4) Type in some text. Once you have done this, click anywhere on the page.

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  12. How do I run a spell-check?
    Before you print your work it is advisable to spell check your entire document.

    1) Click on the Tools menu and then select Spelling and Grammar.

    2) Work through document, using Change, Ignore, etc. To change the spelling of a word, ensure that the correct spelling is highlighted and click on the Change button.

    3) Click on the OK button when spellchecker has completed the task.

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  13. How do I set up a custom headers and footers for submissions?
    1) Click on the View menu and then select Header and Footer.

    2) Click inside the Header section. (See below) and type the chapter name e.g. 'Word Presentation Techniques'.

    3) Highlight the text you would like to change and then click on the appropriate options on the Formatting Toolbar.

    4) Switch to Footer by selecting the Switch Between Header and Footer button. Then type your name.

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  14. How do I set up headers and footers for submissions?
    1) Click on the View menu and select Header and Footer.

    2) Click on Custom Header section, insert the chapter name and click on OK

    3) Click on Custom Footer section, insert your name and click on OK

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Microsoft Word 2007
  1. How can I correct problems in Word with formatting?
    One of the easiest ways to correct problems with formatting from Word is to remove the formatting.

    When you do this any formatting is stripped from the document and you are left with the text.

    On the Home tab, in the Editing group, click Select All On the Home tab, in the Clipboard group, click Cut

    1) Open up a notepad file;

    2) Select the Edit menu item, click Paste. You will see that all the formatting has been removed;

    3) Select the text in notepad;

    4) Select the Edit menu item, click Copy;

    5) Position the cursor in the Word document and paste the unformatted text back into the word document by clicking on the Home tab and selecting Paste in the Clipboard group.

    [Back to top]
  2. How do I add bullets?
    It is often important to draw attention to certain parts of your document, or simply vary the layout of your work. Using lists and/or bullet points can enhance the layout of your work.

    1) Highlight the text;

    2) Click on the Home tab and then select Bullets and Numbering in the Paragraph Group;

    3) Choose the option required and then click on the OK button when completed.

    [Back to top]
  3. How do I change margins?
    1) Click on the Page Layout tab and in the Page Setup group select the Margins drop down menu;

    2) Select the required margins.

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  4. How do I change Views?
    1) Click on the View tab.

    2) In the Document Views group select the view required e.g. Print Layout

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  5. How do I double space?
    1) On the Home tab, in the Editing group, click Select All

    2) On the Home tab, in the Paragraph group, click on Line Spacing Options in the Paragraph dialogue box.

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  6. How do I format Header and Footer in a document for submission?
    1) On the Insert tab, in the Header and Footer group select Header.

    2) Insert the chapter name and click on OK.

    3) On the Insert tab, in the Header and Footer group select Footer.

    4) Insert your name and click on OK.

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  7. How do I hide/show white space?
    In Print Layout view, place the mouse at the bottom of a page and click on the Show White Space or Hide White Space button.


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  8. How do I insert a page break?
    1) Place the cursor where you want to end the page.

    2) Click on the Insert tab and go the Pages group.

    3) Select Page break


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  9. How do I insert a table?
    1) Click on the Insert tab;

    2) Click on the Table drop down menu select Insert table.

    3) Then decide the number of columns and rows.

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  10. How do I insert/format page numbers?
    To insert page numbers into a document:

    1) Click on the Insert tab and under the Header and Footer group and select Page Numbers.

    2) Select the format required.

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  11. How do I produce a bibliography?
    1) Position the cursor where you want to insert the bibliography;

    2) On the References tab, in the Citations & Bibliography group, click Bibliography;

    3) Select a bibliography format to insert into the document.

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  12. How do I put in footnotes/endnotes/citations?
    Footnotes explain, comment on, or provide references for text in a document. A footnote consists of two linked parts, the note reference mark and the corresponding note text.

    1) Move the mouse to the part of the sentence you wish the footnote to be placed;

    2) Then click on the References tab and then select Insert Footnote;

    3) Type in some text, and return to your main text.

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  13. How do I run a spell-check?
    Before you print your work it is advisable to spell check your entire document.

    1) Click on the Review tab and in the Proofing group select Spelling and Grammar.

    2) Work through the document, using Change, Ignore, etc. To change the spelling of a word, ensure that the correct spelling is highlighted and click on the Change button.

    3) Click on the OK button when spellchecker has completed the task.

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  14. How do I set up headers and footers for submissions?
    1) Click on the Insert tab and then select Header and Footer

    2) Click inside the Header section. (See below) and type the chapter name e.g. 'Word Presentation Techniques'

    3) Highlight the text you would like to change and then click on the appropriate options.

    4) Switch to Footer by selecting the Switch Between Header and Footer button. Then type your name.

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Outlook.com
  1. Can I check my email using my mobile phones?
    Yes, you can access your Outlook.com email address using an internet-enabled mobile device. Your Email, calendar, contacts and tasks can all be accessed via compatible mobile phones.
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  2. How long are items in deleted and junk email folders?
    Items in the Deleted Items folder are kept for 30 days. Items removed from the Deleted Items folder are kept for 14 days before being permanently deleted. Items in the Junk email folder are automatically removed after 30 days.
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  3. I'm not using Internet Explorer 7 or Internet Explorer 8. Will that affect the services available to me?
    Some options available in your account can only be accessed if you're using Internet Explorer 7 or Internet Explorer 8. For more information about Web browsers, see Outlook Web App Supported Browsers.
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  4. Is there anywhere else I can get information on the service?
    Further information is available online from Microsoft at http://help.outlook.com
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  5. What is the email message size limit?
    The maximum total size of an email message is 25MB. The total size includes the message header, the message body, and any file attachments. However students will not be able to send these large emails attachment to internal LSBU staff and students (Maximum 10 MB), due to LSBU message attachment restrictions
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  6. Will current Students be able to use Outlook.com?
    Not initially. These services are available to all new students who are attending courses at LSBU for the first time from September 2010.
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  7. Are any other Universities using this service?
    Yes. Outlook.com is in use in many Universities across the world and is currently being used by Glasgow Caledonian University, Middlesex University and University of Aberdeen to name a few.
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  8. What will my Outlook.com email address be?
    Your Outlook.com email address is your full LSBU email address (username with @lsbu.ac.uk after it) for example abc1@lsbu.ac.uk (where abc1 is your LSBU username). Your password is the same as the password you use to log into LSBU. You can only set/reset your LSBU passwords using the LSBU Student Self Service http://www.lsbu.ac.uk/ict/selfservice/ - do not use the "changing your password" option on the Outlook.com site as this will not work and may cause confusion.
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  9. I have another question - can I ask someone?
    If you have a question, please email LRC Email Team at llr-ithelpdesk@lsbu.ac.uk
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Passwords
  1. I am doing password self-issue, and it says Java Script is not enabled!
    The Self Service system uses a pop-up to display information. Some web browsers block this pop-up, and the blocker will need to be disabled to load the window.

    Students at NHS Trusts or in their place of work may find that the security settings are too high to carry out the procedure. There is unfortunately no solution to this, so you would need to use another machine, in the LRC or elsewhere.

    a) If you can see a yellow strip at the top of the screen saying a pop-up has been blocked, click on this and click Always Allow pop-ups from this site. This will automatically load the window;

    b) If this yellow strip does not appear, in your web browser you should click Tool -> Pop-Up Blocker -> Turn off Pop-up blocker. Please make sure you re-enable this afterwards!

    c) Failing all this, try holding down the ctrl key and pressing F5, which will reload the window.

    If you are still unsuccessful, you should contact the help desk.

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  2. I cannot complete the self-service procedure.
    If you are unable to access it at all, please see the other sections of the passwords FAQ.

    If your surname or date of birth is appearing as incorrect, you need to contact your school office.

    All other issues should be reported to the help desk.

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  3. I've forgotten the answer to my security question.
    This was set up the first time you set up your account.

    Unfortunately this cannot be reset over the phone, so you will need to come in to the help desk in the Learning Resources Centre.

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Printing
  1. How do I print in a different size?
    You can change the print option from A4 to print in different sizes such as A3.

    1) Click on the Office Button and select Print

    2) Click on Properties tab

    3) Under the Printing Shortcuts tab and the Paper/Quality tab change the paper size from A4 to the desired size and click on OK.

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  2. How do I print?
    Preparing your job

    a) Log on using your LSBU username and password;

    b) Open and edit your work. When you are ready to print, select File -> Print from the Menu bar. Make sure you select 'Black and white printer';

    c) Click OK to send the document to print.

    Collecting your print job

    d) Walk over to the nearest printer;

    e) Beside each printer is a card swipe unit attached to a monitor. Run your student ID card carefully through this. If it does not swipe successfully, try turning the card and moving it more slowly;

    f) Your document will be displayed on the monitor screen. To print your document, select the document and click Print. To delete, click on the document and click Delete;

    g) Clicking Print will release your print job to the printer.

    If this was your last document, the print station will automatically log you out. Otherwise, you will need to click Log Off in the top right-hand corner.

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  3. How do I put credit on my card?
    You can credit your own ID cards for printing.

    The machine for this is located on the far right hand side of the help desk, beside the colour printers, along with instructions.

    a) Swipe ID card;

    b) Insert money;

    c) Press Finish.


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  4. I am a current student with a day pass, and I need to print.
    If you are still a student, you can still print.

    Type the number 1, followed by your student ID number into the print station keyboard. This will allow you to access your print job.

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  5. I have swiped my card but the job is not appearing onscreen.
    If the card swipes but the document is not there, it is usually for one of the following reasons:

    a) You have to be logged on as yourself: using somebody else's account with your card will not work!

    b) You may have selected the wrong printer: there are colour printers as well as black and white installed on the first floor. Check that you have the correct printer selected;

    c) If the printer is flashing with an orange light, the printer is probably jammed or out of paper and you will need to inform the help desk.

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  6. I sent my document to print, but when I swipe my card it is still there!
    If the job is still there you may need to check your balance, as you probably do not have enough credit on your card.
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  7. I sent the document to print and I'm still waiting!
    A large file such as a Microsoft Word document with lots of images in it will take some time to print, occasionally up to 45 minutes. Please be patient!
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  8. My card does not swipe at all!
    1) If the card does not swipe, click to select the field in the centre of the print monitor;

    2) If the card swipe displays an error message, check that you are swiping your card top to bottom, with the picture facing away from you.

    3) Otherwise, check that the black strip is not damaged. If it is, you should visit the Access office.

    In the meantime, you can print by typing "1" (without the speechmarks) then your student ID number.

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  9. The machine has not credited my card!
    It is most likely that the previous student did not press Finish when they were done, and you placed credit inadvertantly on their card.

    Please be aware that it can take a few minutes for your balance to be updated, so please be patient. Otherwise, it is possible there is a more general fault with the printing system, so please check with the help desk.

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  10. Whenever I click Print, the computer asks me to Save As...
    You have accidentally selected the Microsoft Office Document Image Writer as the default printer. You can change this in the Printer Name... drop-down box in the Print dialog box.
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Profiles
  1. I am getting the message Your account has been locked out. Please contact an administrator
    This means that you have entered your password incorrectly more than three times.

    The account will be unlocked within 15 minutes. In the meantime, it is best to reset your password then wait before resetting. Help desk can assist you with this.

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  2. I have exceeded my 100mb limit
    LSBU profiles have a 100 MB limit. When it is exceeded, you are allowed five more log-in 'days' before your account is locked out and you have to visit us to unlock it.

    Files should be deleted from:

    a) My Documents and all folders inside;

    b) Desktop;

    c) Recycle Bin;

    d) Internet browser history;

    e) Any e-Mails with large attachments.

    f) I:/ (network) drive


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  3. I have exceeded my 100mb limit and can no longer log in.
    You need to come to the help desk where we will explain further.
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  4. I keep getting a message saying I am being logged on with a temporary profile!
    Your profile has become corrupt. You need to come to the help desk.
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  5. My profile had exceeded its limit. I have deleted all my files, and I still get the same message. The account size has not changed!
    Please visit the LRC Help desk and we assist you.
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Scanning
  1. How do I scan a picture?
    The scanners should be logged in as a visitor (the passwords are available on the machines). Instructions for use are attached to the walls. Staff can assist.
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  2. I've scanned my picture. Why can't I email it/upload it?
    The scanners are not connected to the internet to prevent machine being monopolised. A USB key or CD can be used to transfer the file, which can be purchased from the help desk.
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  3. Where do I apply for my Student oyster card?
    You will need to visit Transport for London website and follow the instructions.
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  4. Where are the scanners?
    The scanners are located on 1-South, right hand side of the room and on 2-South by the Help desk.
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The Learning Resources Centre
  1. Do you have a guide for new students?
    Sign in to my.lsbu portal and select the IT support tab. You will find all the information you need on there.
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  2. Do you have any free software available?
    The Learning Resources Centre provides free MacAfee Antivirus software for all students.
    The Business School has an arrangement with Microsoft, which provides free copies of its products for research and educational purposes.
    For all other students, discounted software is available from Viglen or directly from Microsoft.

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  3. What are the LRC opening hours?
    Our standard termtime opening hours are as follows:

    Monday - Thursday

    Building Open: 08:00 - Midnight

    Help desk: 08:30 - 20:50

    Friday

    Building Open: 08:00 – 19.00

    Help desk: 08:30 - 18:50

    Saturday - Sunday

    Building Open: 10:00-19:00

    Help desk: 10:30-16:20



    These hours are subject to major changes during holidays so we advise that you check the LRC homepage for details.

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  4. Where do I make a complaint/query/suggestion?
    Your first point of contact should always be the Help desk:

    Location: 1 South

    Telephone: Internal: x 6678 & x 6679

    External: 020 7 815 6678 or 6679

    Email: llr-ithelpdesk@lsbu.ac.uk

    They will be able to assist with any of the following:
    • Learning Resources Centre
    • E-Mail
    • Blackboard
    • Logging-in difficulties
    • Profile problems
    • Printing queries
    • Network difficulties
    • Halls of Residence
    • General queries.

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Windows 7
  1. How to display hidden files and folders in Windows 7
    1. Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3.Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
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Wireless
  1. How do I set up wireless on my laptop?
    Wireless is availalbe throughout the Southwark campus, and can be easily set up on your laptop
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  2. Where is wireless available?
    Wireless is available across campus, but not in halls of residence.
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